Welcome to our website (www.sisterband.com.au) (the "Website" or the "Site")
These Terms tell you the terms and conditions on which we supply to you any of the products ("Products") listed on our website. The following Terms apply when you order Products from our site. Please read these Terms carefully before ordering any Products. You should understand that by ordering any of our Products, you agree to be bound by these Terms.
If you find yourself unable to agree to these Terms please do not use our ordering service and we ask that you do not proceed to purchase any Products listed on the Site.
2. INFORMATION ABOUT US
www.sisterbrand.com.au is a Site owned and operated by Sister Brand ("we", “us”, “our”).
3. OUR PRODUCTS
While we do our best to give a clear indication of colour, some computer screens may slightly change colours.
4. OUR MEASUREMENTS
All Products are measured lying flat.
5. YOUR STATUS
By placing an order through www.sisterbrand.com.au, you warrant that you are legally capable of entering into binding contracts.
6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Your order constitutes an offer to us to buy one or more of the Products listed on our Site.
After placing and paying for your order via the Website, you will receive an e-mail from us acknowledging that we have received your order and that the order is accepted (the "Order Confirmation"). Alternatively, we will send you an email advising that we are unable to fulfill the order. The contract between you and us for the purchase of Products (the "Contract") will only be formed when we send you the Order Confirmation, whether or not you receive such email. At that time a legally binding agreement on these Terms will become effective.
7. AVAILABILITY AND DELIVERY
Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Order Confirmation, unless there are exceptional circumstances.
The Products ordered by you can only be delivered to the delivery address provided by you when placing your order and upon which our Order Confirmation is based. We only deliver to physical residential or business addresses, not to PO Box addresses or the like.
If we cannot deliver your order within the period specified in our Order Confirmation then we will contact you (Within 48 hours) to notify you of the same and you may choose to cancel your order, and in those circumstances we will provide you with a full refund if we receive notice of cancellation before dispatching the Products for delivery to you.
When we deliver the Products to you we will always require a signature confirming that all Products covered by the specific Order Confirmation have been delivered.
8. RISK AND TITLE
9. PRICE AND PAYMENT
The price of any Products will be as quoted on the Site from time to time. These prices are inclusive of goods and services tax (if any) but are exclusive of all other levies, charges, taxes and duties.
The prices quoted exclude delivery costs, which will be clearly stated and added to the total amount due. The cost of delivery will vary upon the weight of the Products, the packaging required and the delivery address.
Our Site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed may be incorrectly priced or already sold. We will normally verify prices and availability as part of our Order Confirmation procedures so that, where a Product's correct price is less than our stated price, we will refund the difference. If a Product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection and the reason for it.
We are under no obligation to provide any Product to you at an incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
Payment for all Products must be by credit or debit card. Cards accepted by us are listed on our Website on the date when your order is placed.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
10. OUR REFUNDS AND RETURNS POLICY
We hope you are pleased with your purchase but should you wish to return it you must notify us in writing at firstname.lastname@example.org seven days of the date of delivery otherwise your right to return the item or product will be deemed to have been forfeited by you.
If you have given us the required notice in writing within seven days of delivery we will be happy to process the refund of the purchase price paid for your item providing;
Refunds can only be made to the original cardholder of purchase.
We reserve the right to refuse refunds.
Refunds will be processed within five days of our receipt of your returned item www.sisterbrand.com.au will send you an email to let you know that we have received it and are processing the return. After you have received this email, please allow a further 10-15 days before your account is credited.
www.sisterbrand.com.au cannot be held responsible for any items or products lost in transit.
12. WRITTEN COMMUNICATIONS