We hope you are pleased with your purchase but should you wish to exchange it you must notify us in writing at firstname.lastname@example.org within seven days of the date of delivery. Otherwise your right to return the item or product will be deemed to have been forfeited by you.
If you have given us the required notice in writing within seven days of delivery we will be happy to process an exchange to the value of the purchase price paid for your item providing
It is in the same condition as when purchased (the product is free from any new defects or odors)
The product is returned with its original tags attached and is returned in its original packaging
It is received within 21 days of date of purchase
Please ensure that the returned item is packaged well as we cannot be held responsible for any loss or damage incurred during its return. Refunds can only be made to the original cardholder of purchase.
We reserve the right to refuse an exchange.
SALE OR CLEARANCE ITEMS ARE STRICTLY NON-RETURNABLE.
All Delivery costs are non refundable.
Exchanges will be processed within five days of our receipt of your returned item. sisterbrand.com.au will send you an email to let you know that we have received it and are processing the exchange.
sisterbrand.com.au cannot be held responsible for any items or products lost in transit.
We pride ourselves in sourcing products in the best condition possible, if in doubt, please ask us to elaborate on item specifics.